Policies · Last updated 20 October 2026
Complaints and customer support
We want to hear from you if something isn't right.
How to contact us
Contact us using the details confirmed with your order. Please include your order reference, phone number and a short description of the issue.
What happens next
We will acknowledge your message and aim to respond as soon as possible. We may ask for photos or further details to resolve the issue.
Resolution
Depending on the issue, we may offer a replacement, a partial or full refund, or another fair remedy.